bajee FAQ — Answers to All Your Questions

Yes, you can request a cooling-off or temporary break at bajee at any time. During this period you will not be able to log in to your account or place bets. Your account cannot be reactivated before the break ends. Choosing self-exclusion keeps your account closed for a longer period. You can enable this by contacting the support team.

bajee lets players set their own deposit limits. Once you set a daily, weekly or monthly limit, you will not be able to deposit beyond that amount. This makes it easier to stay within your budget and avoid overspending. Lowering a limit takes effect immediately; increasing one takes some time to come into effect. You can change this setting through live chat.

Treat gaming as entertainment, not a source of income. If you feel gaming is getting out of control, you will find detailed guidance and support information on the responsible gaming page. bajee's support team also speaks Bengali and can help you with the self-exclusion process. If a family member or someone you trust is concerned, talk to them openly.

You must be 21 years of age or older to take part in any casino or sports betting activity at bajee. Age is checked at registration and must be confirmed with a valid ID document during the account verification process. Minors are not permitted to open an account.

There are certain signs to watch out for: repeatedly placing bets to chase losses, lying about gaming, neglecting other responsibilities to keep playing, being unable to stop playing or control the amounts wagered. If you notice any of these signs, contact bajee's support team or take a temporary break.

When you open a new account at bajee and make your first deposit, a 100% welcome bonus is added automatically, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives you a ৳1,000 bonus and a total balance of ৳2,000. To withdraw the bonus you must wager the bonus amount 20 times — so for a ৳1,000 bonus you need to place ৳20,000 in bets.

If you want to cancel a bonus after claiming it, let bajee's support team know. Keep in mind that cancelling a bonus will also cancel any winnings earned from that bonus. Whether cancellation is possible in a given situation is covered in detail on the terms and conditions page.

Each bonus has its own validity period, which is stated in the offer details. If the wagering requirement is not completed within the set time, the bonus and any winnings from it will be cancelled. Direct withdrawal without completing the wagering is not possible while a bonus is active. Contact the support team for accurate information about expiry dates.

A wagering requirement is a multiplier that shows how many times you must bet the bonus amount before you can withdraw it. At bajee the multiplier for the welcome bonus is 20x, meaning you must wager the bonus amount 20 times. Example: if you receive a ৳20,000 bonus, you need a total of ৳4,00,000 in wagers. Every bet you place counts toward that total.

Generally slot games count in full toward bonus wagering. Live casino games and sports bets may count partially or at a different rate. The offer's terms and conditions state exactly how much each game contributes. For accurate information, check with bajee's support team or refer to the terms and conditions.

Before contacting bajee support, have your username or registered mobile number, the date and amount of the transaction, and a brief description of the problem ready. If an error message appeared, take a screenshot of it. This helps resolve issues faster and means you will not need to repeat the same information multiple times.

Yes, bajee's support team is active seven days a week, 24 hours a day. Whether it is night or early morning, if you run into a problem you can speak with a representative immediately via live chat. Support does not shut down even during peak periods such as major cricket matches or the BPL season.

bajee provides support through two channels: live chat and email. Live chat gives you an immediate response and is ideal for urgent issues. Email allows you to send documents or discuss complex matters. There is no phone support — use only these two channels.

Yes, bajee's support team can assist in both Bengali and English. The support service was built with Bangladeshi players in mind, so feel free to explain your problem in Bengali. You will not miss out on any assistance because of language.

Log in to your bajee account, go to the deposit section and select bKash. Enter the amount following the instructions (minimum ৳500) and confirm. Then complete the payment using your bKash app or USSD code. If successful, the balance is usually added quickly. If you have any trouble, you can get help on the bajee login page.

Yes, Nagad is an active deposit method at bajee. Follow the same process as bKash: go to the deposit section, select Nagad, enter the amount (minimum ৳500) and confirm the payment in the Nagad app. Once the payment is successful, the balance will be added to your account.

First wait a few minutes, as processing can sometimes take a short while. If the balance still has not appeared, contact bajee live chat with a screenshot or transaction number of your payment. The team will verify it quickly and resolve the issue.

bajee does not charge any separate fee on deposits. However, bKash, Nagad, Rocket and other mobile banking providers each have their own transaction policies. The minimum deposit at bajee is ৳500. Contact the relevant provider for information about any possible service charges on their end.

bajee may request identity verification the first time you make a withdrawal or before large transactions. Verification may also be carried out for security reasons after account activation. This is a normal process and once completed, your account becomes more secure to use.

Identity verification keeps your account secure and prevents unauthorised access. It confirms that the account holder is genuinely 21 years of age or older. Once verification is complete, transactions are processed faster and more smoothly.

If your verification is rejected, first contact bajee support to find out the reason. This usually happens when image quality is poor or the details do not match. Resubmit clear, fully visible photos of your documents. The support team will assist you with the next steps.

The National ID card (NID) is the most commonly used document for identity verification at bajee. A passport or driving licence may also be accepted. You can submit clear colour photos of both sides of the document, along with a recent mobile banking statement as proof of address.

The bajee team reviews verification documents promptly after receiving them. If the correct documents are submitted, the process does not take long. If additional information is needed, the support team will let you know. Following up actively via live chat can speed the process up further.